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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chrissy Harthausen

July 31, 2025

5  out of  5
rating by Chrissy Harthausen
"Great group of people at this office! Always willing to help! Thanks for great service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Debbie Schoettke

July 30, 2025

5  out of  5
rating by Debbie Schoettke
"Absolutely awesome service. Kelly has taken care of our insurance needs for several years and is always knowledgeable and super friendly. Love this office where we are always treated like family."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Abby Wright

July 29, 2025

5  out of  5
rating by Abby Wright
"Can’t say anything but wonderful things about the Thomas Jacob’s State Farm Insurance Agency! They are always willing to help, and are quick to responding when in need. They answer all of my questions! 10/10 recommend! Great staff, and the absolute best people!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kaety Vanhorn

July 23, 2025

5  out of  5
rating by Kaety Vanhorn
"Nicole has been an absolute pleasure to work with! Her communication skills are beyond my expectations. The thing I appreciated the most was the complete transparency of my policies & what entails in each one. Definitely a great company to work with!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Robert Bauman

July 1, 2025

5  out of  5
rating by Robert Bauman
"Tom and his team are always ready to help. They are attentive to any questions or concerns, and prompt to make any changes necessary. We have kept our insurance here for years. Their service can’t be beat!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Shawna Lee

June 27, 2025

5  out of  5
rating by Shawna Lee
"We have worked with Tom Jacobs office for some time. They're always friendly helpful and definitely value their customers. They make dealing with dreaded insurance issues a little less painful."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Danielle Michael

June 17, 2025

5  out of  5
rating by Danielle Michael
"Definitely the best insurance place I've EVER delt with! Everyone in the office is very friendly and professional! 10/10 recommend"
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Jennifer Beaver

June 6, 2025

5  out of  5
rating by Jennifer Beaver
"So, working with Statefarm for me, is like working with friends. They have helped me figure out best prices for my home, auto and now life insurance. They are always helpful and kind and I truly believe look out for the best interest of their clients. Thank you Statefarm!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Motley Motley

June 3, 2025

5  out of  5
rating by Motley Motley
"Nicole is the best. She is knowledgeable and is prompt with her responses. Her excellent customer service is why I stick with State Farm."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Crissy

March 5, 2025

5  out of  5
rating by Crissy
"These guys are great!!! Nicole was so much help with our new Home insurance policy and getting us extra coverage."
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Chuck Walters

December 21, 2024

5  out of  5
rating by Chuck Walters
"Extremely efficient group"
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Jen Plarske

November 18, 2024

5  out of  5
rating by Jen Plarske
"Excellent customer service and follow up. Competitive rates along with coverage that meets my needs specifically sold me on switching to Thomas Jacobs, State Farm."
We responded:
"Thank you for the 5-Star review Jen! We appreciate the opportunity to work with you! Welcome to the Jacobs State Farm family!"
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Beth Bailey

October 15, 2024

5  out of  5
rating by Beth Bailey
"Nicole & Monica at Thomas Jacobs State Farm are absolutely the best. When i call they know exactly who i am and what ever it is i need done they both have always gotten my request done in a timely manner. When Nicole called me to give me a quote a couple years ago she saved me hundreds of dollars, and i had more insurance when i got done. My police hasn't been easy cause we have a farm policy and these two girls have rocked every minute of my business. Thank you so much ladies."
We responded:
"Thank you for the 5 Star review! We appreciate your trust in our team!"
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Brenden Smiley

October 11, 2024

5  out of  5
rating by Brenden Smiley
"Monica's my favorite and has been my agent the last 7 years. This crew always has my back when I need something and never has an attitude! Absolutely the best ❤️‍🔥❤️‍🔥❤️‍🔥"
We responded:
"Thank you for the 5 Star review! We appreciate the trust that you place in the team at Jacobs State Farm!"
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Liz Martin

April 22, 2024

5  out of  5
rating by Liz Martin
"Nicole was SO helpful. I had a requirement for my lease that I was confused about and she made it so easy. She was friendly, efficient, and knowledgeable. Definitely calling her when I get kicked off my parents car insurance!"
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Lisa Tomczak

February 16, 2024

1  out of  5
rating by Lisa Tomczak
"All they do is keep raising their prices even though you have no tickets even their house insurance is ridiculous can't wait to switch"
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Jake Patrick

January 3, 2024

5  out of  5
rating by Jake Patrick
"Monica does a great job with questions about my auto policy."
We responded:
"Thanks Jake! We appreciate the trust that you have placed in Jacobs State Farm!"
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John M

March 5, 2023

5  out of  5
rating by John M
"Great and friendly staff"
We responded:
"Thank you John! We appreciate the trust you have put in our team at Jacobs State Farm!"
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Sean Gillespie

June 15, 2022

5  out of  5
rating by Sean Gillespie
"The rates are amazing I love this insurance company"
We responded:
"Thanks Sean! Please let us know if their is anyone else that we can help protect their insurance needs!"
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Scott Sharp

May 10, 2022

3  out of  5
rating by Scott Sharp
"Ok just ok."
We responded:
"Thanks for the review Scott Sharp! We have never had a buffet (eat in or takeout) at Jacobs State Farm but I do like the idea!!! Please let us know if we can quote your auto/home/life insurance needs. We would be happy to assist!"
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Duane Wilcox

May 1, 2022

5  out of  5
rating by Duane Wilcox
"Awesome friendly and low rates"
We responded:
"Thanks Duane! Please let us know if their is anyone else that we can help protect their insurance needs!"
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Barbara DeLong

October 31, 2021

5  out of  5
rating by Barbara DeLong
"So glad I am with State Farm. Everyone is very nice and helpful if need be. Linda is great and here assistant is helpful if need be. Go State Farm!!"
We responded:
"Thank you Barbara! We appreciate the trust that you place in our team. Please let us know how we can continue to earn your trust!"
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Jose Rodriguez

October 22, 2021

5  out of  5
rating by Jose Rodriguez
"They are always great on getting things done and go out of their way to help you with claims to get it done right."
We responded:
"Thank you for the kind words Jose! We appreciate the trust you have placed in our team!"
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sms102475

October 15, 2021

5  out of  5
rating by sms102475
"The staff at Tom Jacobs State Farm helped along the way with complicated auto collision. Without them, this would have been much more difficult to figure out. Great rates and awesome service…what more could you ask for in an insurance agency?"
We responded:
"Thank you for the feedback on our great rates and service! Please let us know how we can continue to help!"
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Todd Pawlak

June 15, 2021

5  out of  5
rating by Todd Pawlak
"Awesome customer service!!"
We responded:
"Thanks Todd! We appreciate the 5 star review! Please let us know how we can continue to earn your trust!"